Emilio J
Founder, President & Chief Technology Officer
Rochester, NY
Dynamic, creative and results driven executive with over 23 years demonstrated experience in Information Technology Services Management, including Service Delivery and Support. Intuitive and analytical translating business needs and requirements into enterprise solutions designed to leverage existing and emerging technologies with high availability. Highly focused and self directed with a proven reputation as a strong leader skilled at building high performance teams and delivering consistent results.
Work Experience
Founder, President & Chief Technology Officer
April 2009 to November 2010
As a new start-up company I was responsible for all aspects of running a company. Oversaw R&D, Project and Product Management, Sales, Marketing and Financial records. Grew company to 9 full-time employees and 2 co-op personnel.
➢ Wrote and submitted grant applications to government agencies
➢ Revenue generating within 5 quarters
➢ Pitched idea to Angel investors and was accepted as a Wesley Clover International Venture start-up
➢ Ran quarterly board meetings
➢ Set all business processes
➢ Set project management and software development processes
➢ Set and managed sales forecast
➢ Set and managed technology and product roadmap
➢ Landed Mitel Networks as our first anchor customer
➢ Transitioned to major stock holder and board member
Martello is a provider of remote monitoring, network management and remote access services for VoIP infrastructures. The monitoring service is targeted at small to medium sized businesses (SMB). The service is typically offered to the SMB by VoIP Resellers as part of a service and maintenance package.
Martello introduced its first product called MarWatch(TM), an innovative Remote Network Monitoring and Access Service for monitoring the performance of an IP-PBX, applications and the underlying data network either on premise or remotely. MarWatch(TM) proactively examines network performance to diagnose potential and actual performance issues and reports discrepancies before they become a business critical event.
We have strong partnership with Wesley Clover International, a private venture capital firm of Sir Terence Matthews focusing on new and deep technologies that are likely to have considerable impact and first mover advantage in the telecommunications, computing, and networking markets. Martello has secured Mitel Networks, as an anchor customer who is the market leader in the SMB Mitel Networks for voice, video, and data convergence over broadband networks.
Associate Chief Information Officer
March 2005 to 2009
Reporting to the CIO, responsible for all infrastructure and application architecture, engineering project and product management and support for several hundred custom and proprietary client and user applications and services. Lead a team of 50 employees, supporting and delivering IT services to 17,000 + students and 2,500 + faculty and staff. Plan, manage and forecast $6M operating budget and $4M capital budget.
Collaborate with executive management to identify strategic opportunities to support institute growth, revenue generation and cost containment. Responsible to develop and deliver rolling 3 year strategic plan and roadmap linked to the institutes mission and vision. Partner with external auditors and executive management to design compliance policies, governance and audit controls.
Oversee application and infrastructure services for the institute that include software development, enterprise technologies, infrastructure engineering, systems and application development and support, service delivery management, data and voice communications, systems administration, DBA design and support and information security and data center operations.
Direct application development and regression testing for custom infrastructure applications. Oversee the planning and coordination of final quality and user acceptance testing. Responsible for analysis and risk assessment to all IT production change requests through Change and Release Management processes.
Provide quality provisioning and restoration of services, incident and problem management, and user communication for application, infrastructure, and telephony. Implemented and manage Service Level Agreement process by defining Performance Metrics and continuous monitoring for improvement. Utilize user satisfaction survey input and focus groups to strengthen IT services.
➢ Negotiated a successful outsourcing service of our legacy mainframe environment. Re-allocated 3 full time personnel to institute strategic initiatives.
➢ Moved data center print services to RITs Hub Print services for all mainframe printing. Was able to save over $200,000 year and re-allocated another $100,000 to other strategic services
➢ Created an application development and infrastructure engineering team focused on providing new infrastructure tools and technologies that bring innovation and automation of IT services increasing efficiency by 15%.
➢ Implemented Change Management process and tools reducing unplanned service outages by 28%.
➢ Customer Satisfaction results have averaged an increase of 5% year.
➢ Creating a Service Catalogue utilizing ITIL (Infrastructure Technology Infrastructure Library).
➢ Re-vamped all job descriptions, salary market review and performance management process.
➢ Created a new co-location and virtual hosting services model for accountability and sustainability for hosting application services.
➢ Oversaw the development, design and implementation of an Identity Management application for replacement of SS# and user account management.
➢ Created and implemented a data network evergreen model that enables the timely replacement of network devices and accountability for network growth.
➢ Established Voice/IP strategies that are currently being implemented across campus including the convergence of voice, data and video services.
➢ Led an initiative to build a fiber optic ring around Rochester to provide RIT high-speed bandwidth and become our own Internet service provider.
➢ Successful organizational integration of our Telecommunication and Data Networking teams to create a new Communication Services team dedicated to delivering new integrated voice, data and video services.
Institute committees:
➢ Member of Middle States Accreditation Steering Committee (2007)
➢ Member of Alumni Task Force (2003)
➢ Member of Research Computing Advisory Board (2006)
2000 to 2009
Director of Technical Support Services
December 2000 to March 2005
Responsible for all infrastructure technology activities campus wide including all computing auxiliary operations. Planning, development and implementation of policies and procedures, technical standards and ensuring operational efficiencies and best practices maintained. Responsible for assisting and implementing a 3-year organizational IT strategic plan that maps to the mission and objectives of RIT. Maintain organizations awareness of new and emerging technologies and develop white papers for peer and leadership review.
Direct a team of 30 people responsible for all aspects of the institutes infrastructure services. Re-defined and created 13 new positions focused on providing high value add services of core competencies.
➢ Created multiple business plans associated with securing funds for a full infrastructure upgrade of the Institute. Total funds secured in excess of $4M dollars.
➢ Successful infrastructure implementations include:
• Microsoft Directory Services and Exchange e-mail/calendaring services
• Application Service Provider (ASP)
• Wireless network implementation
• Storage Area Networks
• High Availability Hosting including server virtualization
➢ Continue to enhanced our information security posture by implementing virus, spam and firewall controls
Technical Service Delivery Manager
July 1994 to December 2000
Responsible for directing a team of UNIX and Intel engineers for the delivery of client/server application services. Team objectives include both short and long term strategy and direction for delivering mid- range business application servers in a client/server environment. Also responsible for creation of a systems management "lights out" service for application servers and associated applications.
➢ Led a team to implement support services of Sun Microsystems Data Center in the Boston area. Responsible for establishing key client relationships, transition of services from Sun to EDS and implementation of key contractual elements and deliverables.
➢ Led the development and delivery of enterprise application hosting on Sun Microsystems Enterprise systems. Services include multi domain management and high availability clustering of mission critical business applications.
➢ Implemented a systems management strategy to achieve a "lights out" service delivery capability enabling operational efficiencies, reducing operational cost of delivery.
Manager of Infrastructure Services:
Responsible for directing and leading a project management staff of 22 people. Direction of the team is to provide leadership and management of infrastructure initiatives that focus on service improvement and new business opportunities. Also responsible for the creation of a project management model that includes objective setting and measurements, processes and procedures to ensure consistent and efficient management of projects.
➢ Directed strategy for Systems Management tools and technologies. Objective of this project is to provide an improved support model for existing core infrastructure services. It enabled a standard way to view and communicate current state of infrastructure components in a real time state. Lastly, it provided the tools and technologies to enable new business opportunities for customer segment specific support e.g. application server support, customer specific help desk support.
➢ Directed a team to provide disaster recovery services for all core infrastructure services. Result provided business continuity for all mission critical devices and applications.
Manager of Network and Infrastructure Engineering:
Responsible for directing and leading a technical engineering staff of 17 people, with a focus of setting strategic direction, architecture design, operational level of service definition and implementation design of data networks and client/server infrastructure services. Provide engineering focal point for all service delivery teams and other organizations, with consistent technical consulting through the development and implementation of engineering processes and integration solutions. Also responsible for defining, implementing and managing and Engineering Services Lifecycle, as well as, a functional engineering structure that defines various engineering objectives and responsibilities through the entire lifecycle.
➢ Led the technical team for transitioning Xerox Corporation from a legacy environment to client/server-based services. Result was a worldwide implementation of a heterogeneous environment that included Novell NetWare, NT, and UNIX.
➢ Directed a technical team that designed and tested Year 2000 integration for all core Infrastructure services. Result was the timely implementation of Year 2000 bug fixes, to ensure business continuity beyond 2000.
➢ Researched, evaluated and published many technical briefs in the areas of protocol standards, strategies of data network design and engineering and network management standards and tools.
Senior Systems Engineer
June 1993 to July 1994
Chartered with setting a strategy, architecture and standards for data network engineering and management. Researched, evaluated and published technical documents for review with internal Xerox organizations. Provided very strong vendor relationships with key Xerox vendors. Instrumental in re-engineering and implementation of the first FDDI, and ether switched local area networks for Xerox on a global basis. Provided technical support for any network related issue.
Built the first enterprise wide network management solution. This entailed performance monitoring, and threshold monitoring of routers, concentrators, ether switches and servers both IP and IPX based.
Systems Engineer
June 1992 to June 1993
Provided systems integration, network design and network management to key Sun Microsystems accounts, mainly fortune 100 companies like Xerox and Eastman Kodak. Performed UNIX system administration for Sun OS ver. 4.1.x.
Systems Engineer
September 1988 to June 1992
Provided pre sales consultation in systems integration, LAN and WAN design solutions. Also, provided Novell technical support to a customer base of medium too large sized companies as well as internal sales staff. Performed capacity planning for new server installs. Responsible for supporting and maintaining a close business relationship with our largest Fortune 500 companies.
Interfaced with vendors to assure we stayed up to date as a company on the latest hardware and software technologies. Conducted technical seminars and training classes to our customers in the area of Novell fundamentals, UNIX support, and networking technologies.
Field Engineer:
Responsible for post sales hardware and software maintenance to customers in the field. Responsibilities also included server and client hardware and software configurations for new network installs.
Education
B.S. in Computer Technology Services
September 1986 to December 1988
AAS in Marketing
September 1984 to September 1986
Additional Information
➢ Skilled strategic planner
➢ Strong leadership abilities
➢ Highly collaborative
➢ Driven for innovation
➢ Proven change leader
➢ Service Management expertise
➢ Technical talent management
➢ Project and Program Management
➢ Prioritization and resource management
➢ Excellent presentation skills
➢ Strong verbal and written communication
Project Management Software program Is a Multi Tasking Dashboard Project Bug Management Tools computer software acts like a dashboard to the organization that offers mixture benefit of estimating, preparing, price manage, tracking and good quality management.
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