Summary:
Making a difference in someone elses life is not standard for most job descriptions, but it is the bedrock of MDAs salaried Healthcare Service Coordinator (HCSC) position. By utilizing your extraordinary program management, relationship building, resource management, communication, and administrative skills you will help coordinate program related non-medical support services to individuals and families served by MDA.
As the link between the Muscular Dystrophy Association,MDA families, support team members, medical equipment providers and other community-based organizations the HCSC is the key to our unique services.
The HCSC coordinates the planning of programs including MDA summer camp, clinic(s), support groups and public health education seminars. This role is integrally involved in fostering relationships with MDA families and networking with community organizations and MDA families to encourage participation and support for MDA fundraising programs and events.
Responsibilities include:
Be a first point of contact for families served by MDA by attending MDA hospital-affiliated clinics, and be a liaison between families, medical staff and support resources.
Provide contact information regarding resources such as our equipment loan program and medical equipment repairs/modifications for MDA families; inform families we serve of discounts with preferred vendors while maintaining strict confidentiality and following up with individuals needs that arise during MDA clinic visits.
Lead community outreach activities to heighten awareness of any of the 43 neuromuscular diseases; coordinate events attended by MDA spokespeople.
Organize and coordinate logistics of the annual summer camp program.
Recruit volunteer counselors for week-long summer camp program, as well as, activity/program coordinators and volunteer medical staff. Establish leadership and mentoring relationship with volunteers, training them to enforce safety and risk management policies and procedures during summer camp.
Assess needs of the community and develop support groups and services for individuals served by MDA, their families and the community; represent local office on MDAs online community, set up MDA phone friends and participate in health education seminars and Individual Educational Programs (IEP).
Coordinate logistics for support groups and educational events including arranging donations of the facility, catering and scheduling guest speakers and facilitators.
Generate electronic newsletters and distribute educational information to individuals served by MDA, their families and sponsors regarding upcoming support group, fundraising and special events.
Register, maintain and update MDA family files using internal database; generate purchase orders for equipment and repairs on behalf of MDA Families, coordinate with insurance companies to gather pertinent information needed for billing and process invoices.
Job requirements:
Experience working in a fast-paced environment
Ability to work a demanding, primarily self-directed work schedule
Ability to understand and respond to issues of individuals and families dealing with chronic and/or life threatening illnesses.
Excellent verbal communication and public speaking skills
Strong organization, multi-tasking and time management skills
Demonstrates the highest level of personal and ethical standards
Working knowledge of computers and specialized internal databases
Effectively utilizes tools/resources to work efficiently
A valid state drivers license, a satisfactory driving record and reliable transportation. Travel up to 50%
Some college coursework preferred
Bilingual skills a plus
Our employees like working at the MDA because of our career opportunities, inclusive environment, work-life balance, benefits and culture. Joining our dedicated team you will experience the gratification of knowing your work impacts the well-being of millions of people, both directly and indirectly, affected by neuromuscular diseases.
Additional Information:
Please specify salary requirements
Position type: full-time salaried employee
No candidates will be considered who reside outside of area listed above.
No agencies please.
MDA is an Equal Opportunity Employer
Make a difference in peoples lives.
Apply today, and feel great about your next career.
Country: USA, State: Minnesota, City: Edina, Company: Muscular Dystrophy Association.
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