Network Operations Engineer at Edina

Network OperationsEngineer

The Network Operations Engineer will be responsible for day-to-day operation of the Evolution1s networkand applications. This position will provide Tier I support for all problems with hardware, software and other computer related technology issues and inquiries. This position will review systems to collect information about problems and perform diagnostic procedures to determine the source of error. This individual must be able to log and track calls using incident management software, maintain historical records and related problem documentation, and perform a triage on all incoming requests to ensure that tickets are routed to the appropriate group for resolution.Daily activities will be driven primarily by recurring system health checks and responding to automated system alerts.

Responsibilities include:

Perform daily, weekly, monthly health checks.

Pro-actively act on events reported by various monitoring tools.

Perform initial troubleshooting and escalate internally and externally as required.

Generate, review and track trouble tickets.

Take ownership of customer incidents and resolve them per guidelines set

Develop technical documentation and Trouble Shooting Guides for Operations Center personnel.

Provide training to new technicians as required.

Provide ongoing communication to both customer support teams and engineering staff during time of outage or service impact.

Perform other related duties as assigned.

Required Qualifications:

Knowledge of Windows OS / SQLserverand database administration.

Knowledge of desktop or server hardware.

Basic TCP/IP networking knowledge.

Knowledge of Microsoft Office Applications.

Possess a positive attitude with strong work ethic, integrity and honesty.

Exceptional interpersonal and customer service skills with the ability to ascertain information and maintain dialogue with multiple teams as to the status of a particular issue.

Ability to effectively and calmly operate within a complex and changing environment.

Well organized and has the ability to properly manage individual workload.

Solid problem solving abilities.

Should possess a strong work ethic and a desire for a variety of challenges.

Self-starter capable of working independently or in groups.

Desired Additional Qualifications:

Bachelors Degree in Information Technology, MIS, Computer Science or related field and 3+ years of related experience and/or training

3+ years working in a Network Operations Center environment.

VMWare Experience

Microsoft SQL Server Experience

Knowledge and working experience of LAN, WAN, MPLS, Switches and Firewalls are a plus.

Bachelors degree, preferably in Computer Science or related field

Familiarity with the ITIL Service Delivery standard preferred.

Country: USA, State: Minnesota, City: Edina, Company: Evolution1.