Benefits and Accumulator Operations Supervisor - Bloomington, MN

Position Description:

Position in this function are responsible for the installation of assigned accounts, including, but not limited to: structure building and billing set up, structure revisions, researching & resolving structure issues, database loading, and preparation of plan materials such as administrative documents and customer education materials. Positions are responsible for overall employer contract loading using various databases and/or source documents. May research installation issues & develop customer specific resolutions. May include auditing contract loads for adherence to quality measures and reporting standards.
Primary Responsibilities:

• Overall contract loading using various databases and/or source documents
• May research installation issues and develop customer specific resolutions
• May include auditing contract loads for adherence to quality measures and reporting standards
• Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit
• Impact of work is most often at the team level
• Owns output at task level
• Sets priorities for the team to ensure task completion
• Coordinates work activities with other supervisors
• Develops plans to meet short-term objectives
• Identifies and resolves operational problems using defined processes, expertise and judgment
• Decisions are guided by policies, procedures and business plan
• Utilize measure of metrics for quality assurance
• Product, service or process decisions are most likely to impact individual employees and/or customers (internal or external)
• Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit.
• Impact of work is most often at the team level.

Requirements:

• High school diploma or GED required; Bachelors degree preferred
• Experience with benefits and accumulator research
• 3+ years of supervisory experience OR 1+ year of experience in a healthcare supervisory position
• Experience utilizing measure of metrics and quality assurance
• Direct client facing experience
• Experience leading and working on projects with deadlines
• Healthcare claims experience strongly preferred
• COSMOS/FACETS experience strongly preferred

OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

OptumHealth helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their health care needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

At OptumHealth, you will perform within an innovative culture thats focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact thats greater than youve ever imagined.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

Country: USA, State: Minnesota, City: Bloomington, Company: UnitedHealth Group.
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