Job Description
Basic Function:
Single point of contact, and integrative responsibility, for all aspects of assigned projects, from inception of project to final close-out and invoicing. Plans, coordinates and oversees all tasks, critical dates, client and third party interface and relations, performance quality and customer satisfaction, budget and project administration for each assigned project. Is responsible for the entire business transaction for each project.
Specific Responsibilities and Duties:
Customer/Account Servicing
• Provides single point of contact for customer for all project communications
• Provides professional customer interface and client relations throughout project
• Is responsible for customer sign-offs, approvals and formal paperwork
Project Planning, Coordination and Management
• Establishes overall project scope and manages dealer/manufacturer sales team to ensure a coordinated effort
• Directs, coordinates and manages task assignments and completion for entire dealer team including design, client services, project supervisors and install foreman
• Develops work plan, schedule and logistics based on overall project parameters, project schedule and scope, and customer’s goals
- Works with team to ensure that all projects are coordinated with the companys efficiency processes in mind
• Reviews project site, plans and product specifications, including confirmation of proper application of products
• Assists in establishing fees, developing quote and assist sales with making presentation to customer when needed
• Provides technical consultation to customer and customer’s team on electrical, product application, receiving and installation logistics
- Performs risk analysis for each assigned project to identify and mitigate any issues that may arise
• Provides single point of contact for, and coordinates with, client and all third party firms (A&D firm, contractor, cabling vendor, building manager, electrician and other trades, client’s facility and IT groups, movers, etc.)
- Manages all projects to ensure the highest profit levels achievable
Project Administration
• Maintains detailed project documentation, including documentation of key project decisions and customer/project requests/revisions
• Provides timely, formal written communications throughout project to client, dealer and project team
• Manages accurate and detailed record keeping, including receiving documentation, time sheets and contract adherence, sign-offs and approvals, key decision records, etc.
- Manages the total budget and financial aspect of assigned projects; includes design, project management and operational services.
- Manages all change requests with the company team and customer following the proper change order process
Project Implementation
• Assists in the preparation of the quote, the development of the proposal and the presentation to the client as needed
• Reviews technical services’ plans and specifications for accuracy, completeness and correct product application
• Coordinates with customer service for order entry notes and product delivery scheduling
Order Management
• Reviews ship dates for adherence to original requirements
• Interfaces with team and factory, as necessary, regarding shipping schedules and special instructions for manufacturing/shipping
Installation/Implementation
• Supervises site installation, including performance of work, installation administration and timeliness of task completion
• Ensures field paperwork is complete, and delivered in a timely manner
Punch, Invoicing & Project Close-Out
• Walks project and develops punch list; responsible for punch list resolution
• Confirms project completion and ensures all invoicing is timely and accurate
• Manages all final project close-out requirements, including lien releases, contract requirements, client sign-offs, etc.
- Performs a final review of financial profitability and job costing.
Job Requirements
Contract /Technical Skills
• Has strong product and technical knowledge, including applicable building codes, correct product application, custom applications and pricing, price estimating and solicitation, electricity and cabling, etc.
• Has the ability to produce takeoffs, specifications and order ready documentation if required
• Has the ability to analyze, plan, schedule and implement project installation
• Has a strong knowledge of all aspects of business management, including account management, project management, order preparation, order management, installation, relocation and contract administration
• Has a working knowledge of interior construction, interior design, moves and relocations, trucking, furniture manufacturing and shipping, building management and current workplace issues
Interpersonal Skills
• The desired individual will be a professional business person with a positive can do attitude. The desired candidate will be excellent with managing both people and details and be able to work within deadlines and get things done on time.
Country: USA,
State: Minnesota,
City: Minnetonka,
Company: Dennhardt & Associates.