Residential Small Engine Repair Technician (Alexandria, MN) at Alexandria

Job Description

This position is responsible for the repair of products in the customers home. Products repaired include Lawn and Garden equipment, Riding Mowers, Push Mowers, Tractors, Tractor attachments, Tillers, Snow Throwers, Log Splitters, Chippers, Shredders, VACs, Grills, Power Tools, Garage Door Openers, Recreation Equipment, and a variety of other home appliances. This position provides timely and quality repairs of customers products while maintaining high customer service. Additionally, technicians promote and sell additional products and services that directly impact the profitability of the company. We provide a service van, specialized tools, uniforms, laptop computer, cell telephone, and periodic training.

For additional information about this position, email: [Click Here to Email Your Resum] or call our recruitment hotline at 1-877-827-9419.

Please take a moment and view our day in a life of a repair technician video at this link: Click here to See yourself at sears (Appliance Tech video)

Job Requirements

To provide the proper customer focus, the In-Home Service Technician must:Work as a dedicated team member to ensure fast, flexible and expert service to every customerDemonstrate a sense of urgency to meet customer time commitmentsSuccessfully complete all Technician I training elements within required timeframesMeet key performance metrics and/or productivity goals as defined by the businessProvide knowledgeable and courteous repair serviceContinuously look for methods to improve business performance and enhance the customer experienceFollow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customerProvide direction to a Technical Helper, as applicableAbility to receive truck stock at home if the company vehicle is retained at the technicians place of residence or other designated location.Mentor other technicians, as applicableMaintain truck stock inventory within the prescribed company guidelines and standardsFollow the truck maintenance schedule and keep a clean, organized truckAdhere to all company policies and proceduresPerform miscellaneous duties as assigned
Country: USA, State: Minnesota, City: Alexandria, Company: Sears Roebuck and Co..