Service & Repair Technician at Arden Hills

Job Description

Job Purpose:

Performs electrical and mechanical repairs via testing, calibrating and troubleshooting electromechanical medical devices, while working from product knowledge, product and performance specifications, work instructions, deviation authorizations and verbal instructions. Meets established productivity and quality standards. Completes work, timecards, repair reports, service logs, etc. in a timely and accurate manner. Prioritizes and performs all work in the best interest of the customer and the business unit. Ensures safety procedures are observed. Contributes to the overall effectiveness and efficiency of the business unit. Troubleshoots and repairs field returns. Enters repair work into the repair database (Oracle Depot Repair). May perform advanced project work such as specialized testing, test fixture design and assembly as well as equipment maintenance. May assist Senior Repair Technician and/or Coordinator with training of department employees and contract technicians. May provide guidance for and mentor other repair technicians regarding troubleshooting techniques following established procedures. Maintains inventory of spare parts and supplies for rework fixtures and equipment.

 

Duties:

• Provides information and trains other junior technicians when changes occur in production processes and related testing/repair procedures.
• Identify and implement ECOs that impact the business unit.
• Provides project support to Engineering personnel.
• Completes work, timecards, repair reports, service logs, etc. in a timely and accurate manner.
• Maintains repair test equipment and fixtures per a preventive maintenance schedule.
• Enter results of investigation and repair into service database (Oracle Depot Repair).
• Labels, programs, and performs final inspection of field return devices.
• Performs functional tests and recertifies field returns.
• Replaces or repairs required components.
• Troubleshoots, calibrates, tests and performs routine and semi-complex electrical and mechanical repairs on field returns.

Job Requirements

Technical Skills and Knowledge:

• Associates degree or two-year vocational/technical diploma in Electronics; one year experience in Service and Repair area using electronic test equipment to troubleshoot, test, and repair PDI pumps; and most recent performance review "Exceeds Performance Requirements" level.
• High school diploma or equivalent and five years progressive experience in servicing and repairing within the medical device industry also meets minimum requirements.
• Certified IPC Specialist (CIS) that meets the IPC-A610 Standard for Acceptance Criteria for Printed Circuit Board Assemblies required.

Abilities:

• Working knowledge of the Installed Base (IB) module within Oracle.
• Must complete the Company Bloodborne Pathogen Training.
• Ability to enter and retrieve service history from the service database, run reports and analyze data.
• Ability to recognize and locate previous repair history of returned pumps.
• Ability to attend to detail when reassembling and finalizing a repair.
• Ability to recognize secondary problems when repairing pumps; ability to minimize potential for creating additional problems when performing repair.
• Knowledge of programming function and ability to program pumps.
• Ability to understand and use technically complex electronic test equipment (electronic, mechanical, computerized).
• Ability to use meters to measure voltage, current, and resistance measurements.
• Ability to participate and work cooperatively within the business unit.
• Demonstrated ability to communicate with customers both over the telephone and in person to troubleshoot problems and provide technical assistance.
• Strong verbal and written communication skills.
• Knowledge of electronics principles.
• Knowledge of Smiths Medical devices and differences between models.
• Troubleshooting skills such as identifying resistor valves by color codes, measuring resistance, and measuring voltage to diagnose and resolve problems with
• returned devices; ability to identify and resolve problems when faced with non-routine repairs.
• Demonstrated ability to develop new approaches and techniques for troubleshooting and repairing field return devices.
• Ability to identify impact of Engineering Change Orders (ECOs) changes on the business unit.
• Demonstrated ability to act as a liaison between the business unit and research and design and manufacturing engineering.
• Demonstrated ability to provide training and technical guidance to lower level technicians as well as customers or vendors.
• Considerable judgment required in performing highly technical, complex tasks.

Country: USA, State: Minnesota, City: Arden Hills, Company: Smiths Medical.