Program Support Clerk at Minneapolis

JOB SUMMARY:

 

 Vacancy Identification Number (VIN) 913510

OUR MISSION: To fulfill President Lincoln’s promise – “To care for him who shall haveborne the battle, and for his widow, and his orphan” – by serving and honoringthe men and women who are America’s Veterans. How would you like to become apart of a team providing compassionate care to Veterans?

 

The Program Support Clerkis located within the Prosthetic Treatment Center in Minneapolis, MN, part ofVISN 23. The position is part of a team providing patient care services andsupport to an adult, veteran population with specialized needs.

As a VA professional, your opportunities are endless. With many openingsin the multiple functions of VA, you will have a wide range of opportunitiesand leadership positions at your fingertips. Not only is it the largest, mosttechnologically advanced integrated health care system in the Nation, but wealso provide many other services to Veterans through the BenefitsAdministration and National Cemeteries. VA professionals feel good about theircareers and their ability to balance work and home life. VA offers generouspaid time off and a variety of predictable and flexible schedulingopportunities. For more information on the Department of Veterans Affairs, goto http://www.vacareers.va.gov/.

Special Employment Consideration:  VA encourages persons withdisabilities to apply, including those eligible for hiring under 5 CFR213.3102(u), Schedule A, Appointmentof persons with disabilities [i.e.,intellectual disabilities, severe physical disabilities, or psychiatricdisabilities], and/or Disabled veterans with a compensable service-connecteddisability of 30% or more.Contact the Agency Contact on the last page of the JOA for information on howto apply under this appointment authority via the Selective PlacementCoordinator.

KEY REQUIREMENTS

• You must be a U.S. citizen to apply for this job.
• Subject to a background/suitability investigation.
• Designated and/or random drug testing may be required.

DUTIES:Back to top

The Duties of a Program Support Clerk include but are notlimited to the following:

Receives all incoming general telephone calls, inquiries,and delivered mail; Sorts, distributes, and redirects requests andcorrespondences to the appropriate areas and individuals; Greets and determinesthe purpose of the visit from a diversity of publics; Works with private andconfidential patient records and other critical or sensitive information;Participates fully with quality assurance and continuous improvement activitiesand regulatory agencies; Apprises the Supervisor of all activities that maypositively or negatively affect the overall efficiency of the service or affectthe delivery of quality care; Recognizes and reports deviations from acceptedand established procedures; Interprets and verifies provider orders inaccordance with scheduling guidelines; Schedules, cancels, and reschedulespatient’s appointments and/or consults; Monitors both inpatient and outpatientappointments for the laboratory; Performs clerical-level work to support theacquisition of supplies and services to meet the purchase, rental, or leaseneeds of an organization; Determines needs by accurately interpreting basiceligibility and medical entitlement from patient records and medical consults;Performs a full range of standard clerical and basic supply assignments.

Work Schedule: Full-time, 8AM-4:30PM

Position Description Title/PD#: Program Support Clerk GS-303-04 PD#60082A
Relocation/ Recruitment Expenses: Relocation/Recruitment expenses ARE NOT authorized forthis position.

BUS Code: 1272

FLSA: Nonexempt

QUALIFICATIONS REQUIRED:Back to top

To qualify for this position, applicants must meet all requirements by the closingdate of this announcement.

GS-4 Experience Requirement:

One year of general experience which hasequipped you with the knowledge, skills, and abilities to perform the duties ofthe position. General experience could be experience in general office settingor clerical work experience. This can include computerized data entry andretrieval, receiving and relaying incoming and outgoing phone calls, answeringroutine inquiries from customers, review of forms for accuracy andcompleteness, following guidelines to complete tasks, and similar duties.

OR

Applicants may substitute education for theexperience required for the GS-04 level.

 

GS-4 Education Requirement: 2 years of education above high school. This educationmust have been obtained in an accredited business, secretarial or technicalschool, junior college, college or university. In order to substitute educationfor experience, applicants MUST PROVIDE TRANSCRIPTS.

OR

Applicants may combine Education and Experience toqualify for GS-4 level positions: Applicantsmay also combine education and experience to qualify at the GS-04 level.To calculate, first identify the percentage of required education you have earned(when substituting, you cannot use the first 60 semester hours that youearned). Then identify the percentage of required experience you possess. Addthe two percentages. The total percentage must equal at least 100 percent toqualify at the GS-04. For example, an applicant who has 9 semester hoursof graduate level education (i.e. 50% of graduate education required) and 6months of creditable specialized experience (i.e. 50% of the requiredexperience) would equal 100% of the required experience for the position

A transcript must be submitted with your application ifyou are basing all or part of your qualifications on education.

For more information regarding the qualifications for the303 Series please see the following link: http://www.opm.gov/qualifications/Standards/group-stds/gs-cler.asp

You will be rated on the following Knowledge,Skills, Abilities and Other characteristics (KSAOs) based on your applicationfor this position.

KSA 1- Knowledge of a body of standardized purchasingregulations, policies, and procedures.

KSA 2- Abilityto follow established procedures and perform a full range of standard clericaland basic supply assignments.

KSA 3- Knowledgeof basic medical terminology and ability to work in a clinical setting.

KSA 4-Ability to operate all relevant software programs.
If you are referred for consideration, youmay be asked to submit additional job related information, which may include,but not limited to; responses to the knowledge, skills and abilities;completion of a work sample, and/or contact for an interview.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR ANDSPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume/application does not support yourquestionnaire answers, we will not allow credit for your response(s).

 

PLEASE NOTE:  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.)  Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.  Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html All education claimed by applicants will be verified by the appointing agency accordingly.  If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

 

Physical Requirements: Eligible applicants mustbe physically and mentally able to perform efficiently the essential functionsof the position, with or without reasonable accommodation, without hazard tothemselves or others. Depending on the essential duties of a specific position,usable vision, color vision, hearing, or speech may be required. However, inmost cases, a specific physical condition or impairment will not automaticallydisqualify an applicant for appointment. The loss or impairment of a specificfunction may be compensated for by the satisfactory use of a prosthesis ormechanical aid.

 

Veterans Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.

Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form.  For more information, please review the information for disabled Veterans in the application checklist or visit http://www.fedshirevets.gov/job/vetpref/index.aspx.

HOW YOU WILL BE EVALUATED:

Your résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Country: USA, State: Minnesota, City: Minneapolis, Company: Veterans Affairs, Veterans Health Administration.