AppleCare At-Home Area Manager at Minneapolis

Changing the world is all in a days work at Apple. If you love innovation, heres your chance to make a career of it. Youll work hard. But the job comes with more than a few perks.

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and theres no telling what you could accomplish.

Key Qualifications:
Experience managing a technical support team in a contact center
Experience managing cross functional or cross site groups
Requires excellent written and verbal communication skills
Requires excellent organizational and time management skills
Experience managing managers or supervisors
Experience balancing coaching and development with administrative tasks
Dedication to the success and development of employees
A genuine love for customers and a proven history of driving customer impacting change.
Experience managing home-based employees
Experience in working with human resources areas of the business that are pertinent to employee management

Description:
This position will be responsible for managing 6-8 team managers that support our current Advisors that provide focused customer support for Apple products/services. Executes according to business requirements cascading from upper management.

Responsibilities include: Group/business level consulting, recommending strategic direction and operational strategies, contributions to policy planning, program development, staffing, strategy and budget planning, identify trends and forecast business needs. Communicate to direct and extended team, ensuring delivery and understanding of the message. Manage direct staff of 6-8 team managers ensuring they exceed standard performance goals. Effectively execute on management and administrative tasks such as holding staff meetings, conducting regular one-on-ones, hiring, development of employee performance management, defining goals and expectations for direct staff, and calibration between sites. Work with other AppleCare Area Managers on initiatives to improve aspects of the business. Drive operational improvements, improve customer satisfaction, share best practices, seek & take action on improvement opportunities.

May require working non-standard business hours such as evenings and weekends. This is a work from home position.
There are many things to consider when deciding if being an Area Manager at Apple is the right decision for you.

Consider the following questions:
Do you have a private workspace in your house with a door, where ambient noise can be minimized during work hours?
Do you have a workspace with a desk and chair? Does this workspace allow for the proper installation of your technical equipment?
Do you have, or are you able to get, an analog phone line that can be dedicated to contract center calls? (monthly allowance provided by Apple)
Do you have, or are you able to get, internet service meeting minimum system requirements? (monthly allowance provided by Apple)
Are you a self-starter who is comfortable in an environment remote from co-workers and managers?

Education:
Bachelors degree or equivalent experience
3-5 Years in a management capacity in a large or multi-site inbound call/contact/e-care center

Country: USA, State: Minnesota, City: Minneapolis, Company: Apple Inc..