TECHNOLOGIES REPRESENTATIVE at Minneapolis

Job Description

CenturyLink is the third largest telecommunications company in the United States. The company provides broadband, voice and wireless services to consumers and businesses across the country and advanced entertainment services under the CenturyLink Prism TV and DIRECTV brands. In addition, the company provides data, voice and managed services to business, government and wholesale customers in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers. CenturyLink also is recognized as a leader in the network services market by key technology industry analyst firms, and is a global leader in cloud infrastructure and hosted IT solutions for enterprises through Savvis, a CenturyLink company. CenturyLinks customers range from Fortune 500 companies in some of the countrys largest cities to families living in rural America. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of Americas largest corporations. For more information, visit www.centurylink.com.

Classification: Regular Full-Time employees are schedule to work at least forty (40) hours per calendar week for an indefinite period of time.

Typical Work Hours: Monday thru Friday; 8 hour shift during business hours with additional hours possible depending on the needs of the business.

Location : Seattle, WA Minneaoplis, MN

Wage Scale: 4

Job Description:

• Primary contact for company official services for internal CenturyLink employees.
• Accountable for end to end internal client service delivery needs, including analyzing the clients current and future requirements, understanding all internal CenturyLink client existing networks, including a high level knowledge of Voice and Data product and service supported solutions.
• Recommends and negotiates communication product and service solutions based on customer needs.
• Receives service request and handles incoming miscellaneous contacts, complaints and general inquires as appropriate.
• Understanding the service order flow from beginning to end using Ensemble, Martens, Nibs, Advantex and Score.
• Ensures customer requirements are met on each product or service delivered. Common services requested are ISDN PRI, Centrex, ISDN BRI, VOIP, Circuits from 56k through OCx, Voice Mail, , Test Line/1FBs PRISM , DSL, and GRATIS accounts
• This position requires someone who is independent and willing to learn on the job without formal training

Job Requirements

 
Country: USA, State: Minnesota, City: Minneapolis, Company: CenturyLink.