Corporate Relationship Manager at Saint Paul

Job Description

Chase is a leader in the financial services industry, providing banking, mortgages, credit cards, loans, payment processing and investment services to 50 million customers - 1 out of every 6 Americans. As a division of JPMorgan Chase & Co. (NYSE:JPM), we:

• Serve 21 million households with consumer banking relationships
• Lent $17 billion to small businesses in 2011
• Are one of the nations largest credit card issuers, with more than 64 million credit cards in circulation
• Service 8 million mortgage and home equity loans

While we operate across a broad range of businesses, our mission at Chase is quite simple: to be the industry leader in customer service. Our employees put the firms resources to work every day for our customers.Chase offers a dynamic environment and the training and support to meet your full potential. Our company is widely recognized as a great place to work, to grow and to invest for the future. Join our team!


About Chase Paymentech:
Chase Paymentech, a business unit within Card, Merchant Services and Auto Finance, is a global leader in payment processing and merchant acquiring, capable of authorizing transactions in over 130 currencies. The companys proprietary platforms provide access to a wide variety of payment methods, such as credit cards, debit cards, prepaid stored value cards and electronic check processing. With a legacy of innovation and vision in electronic payments, Chase Paymentech promoted the growth of e-commerce worldwide. The company continues to fuel the success of the Internets largest brands, currently processing more than 50 percent of all Internet transactions. Offering secure payment solutions, improving cash-flow management, mitigating risk and accelerating funding - Chase Paymentechs consultative approach helps todays small and emerging businesses become tomorrows industry leaders.

The Corporate Relationship Manager retains, manages and expands major merchant relationships within the Chase Paymentech business unit of Card Services. The Corporate Relationship Manager will manage an assignedportfolio of merchant accounts while maintaining strong relationships with key decision-makers within assigned accounts and the industry in order to ensure retention of all accounts. This role will act as a transaction-processing consultant to assigned clients while making efforts to increase revenue through cross-selling company products and services. Additionally, the role will re-negotiate merchant contracts with net revenue of $35,000+.


Essential Duties and Responsibilities:

• Directs the management of all account relationships within an assigned portfolio, typically through both face-to-face and non-face to face communication channels, written and verbal. This includes negotiating contracts needed to meet retention and consulting goals. Management of assigned portfolio includes regular status reporting and ongoing maintenance of portfolio database system used to measure performance and/or results.
• Acts as transaction processing consultant for clients providing alternative processing solutions and options. Monitors and analyzes financial consequences of processing methods, and works with clients to minimize their costs in this area.
• Identifies improvements to existing systems/products, and opportunities for new products and services. Sells value-added products or services to existing accounts.
• Develops and implements educational programs designed to improve clients transaction processing performance.
• Works with internal departments to ensure a high level of support for the client. Examples include resolving software, hardware, and policy problems.
• Manages communications with lines of business partners to ensure a unified account management strategy with client base.
• Identifies and implements processes to reduce companies operating expense.

Job Requirements

• Bachelors degree in business administration, accounting, marketing or other related fields
  
• Typically will have two to four years of experience within account management, sales or contract negotiations
  
• Knowledge of bankcard industry and procedures.
  
• Experienceworking face to face with C-level executives, whether in a selling or account management type role
  
• Knowledge of computer software systems including word processing and spreadsheets.
  
• Ability to provide professional and interpersonal communication when interacting with others.
  
• Ability to enhance revenue and market share through effective use of relationship management skills.
  
• Knowledge of bankcard sales or support experience strongly preferred.
  
• Ability to analyze and research to resolve issues.
  
• Ability to effectively communicate both verbally and written with customer contacts.
  
• Ideal location is Madison, WI; Milwaukee, WI; or St. Paul, MN. Also open to Chicago, IL.
  

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.

Country: USA, State: Minnesota, City: Saint Paul, Company: Chase.