Technical Diagnostic Support Representative Job at Saint Paul

Job Description

Job Title Technical Diagnostic Support Representative Functional Area Sales & Service Division Equipment Care Location MN - St Paul Country US Employment Status Full Time Job Description GCS Service is a division of Ecolab, the trusted service leader in the commercial food equipment industry. Nationwide thousands of restaurants, hotels, hospitals and schools rely on GCS Service to provide preventive maintenance, service and repair of commercial refrigeration, cooking and warewashing equipment. Position Description The technical diagnostic support representative provides expert troubleshooting solutions and guidance to internal and external customers for resolution of their commercial kitchen equipment repair and installation issues. Main Responsibilities

• Provide timely and effective technical solutions and guidance to internal and external customer issues in a fast-paced environment. 20%


• Effectively communicate with internal and external customers at different levels of management, and manufacturers. 20%


• Provide parts ordering assistance to EC technicians, as required. 20%


• Process submitted Technician issues received via phone, email, and other electronic means 10%


• Properly record and document issues according to company standards. 10%


• Maintain equipment-related technical proficiency. 10%


• Attain specified metric targets. 10%


• Research solutions as required; effectively learn and use computer-based tools

Works a standard shift but may occasionally be asked to work a different shift. Weekends and on-call duty may be required.
Position Requirements

• Ability to lift and carry up to 25 pounds


• Ability to climb on ladders up to 12 steps


• Ability to kneel, bend, squat, push, pull and reach above and below waist

Qualifications Basic:

• High school diploma or equivalent


• Minimum 3 years successful experience as a commercial kitchen equipment, refrigeration or HVAC technician or equivalent experience in the mechanical repair industry


• A minimum of 1 year previous experience in parts sales/support, customer service, and/or inventory control


• Basic Windows based computer skills

Preferred:

• Excellent organizational skills


• Microsoft Office Proficiency


• SAP CRM knowledge preferred but not required


• Ability and willingness to work in a fast-paced, office-based environment with a willingness to adapt to changing customers needs and expectations

AutoReqId 33443BR

Job Requirements

 
Country: USA, State: Minnesota, City: Saint Paul, Company: Ecolab, Inc..