VIP Travel Counselor Apollo at Saint Paul

Job Description

Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary. We are proud to have been named the most admired Travel Management Company - and we are even more proud that we achieved it together. Whether we are booking government travel, advising on international security or establishing relationships with global corporations, we work as a family. We support each other. We grow as a team. And to us, thats what makes a world of difference.

Learn about our travel counselor opportunities and start your journey.

The mission of the CWT Travel Counselor is to "Deliver the Perfect Trip" so that CWT can sustain optimum results for clients and shareholders. You are specifically responsible for delighting the traveller/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business.

• You delight the traveler/travel arranger
• Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances
• Connect with the caller to build trust and credibility even if the person is unknown
• Be trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation
• You build CWTs commercial value
• Sell products that are of commercial value to CWT and contribute to CWTs profitability
• Remain current on value we provide to each customer
• Adapt and change as requirements of the business change
• You strengthen the CWT brand
• Represent the CWT brand in how you work on a day-to-day basis
• Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business
• Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler/travel arranger feel special

• Experience in the travel industry in a similar position or in a customer service center
• Proven ability to create international travel arrangements including air, hotel and ground transportation (at least 80% of transactions will be multi-segment, multi-destination international itineraries)
• Understanding and expertise in international travel requirements, i.e. visas, passports and immunization requirements; excellent communication skills and follow through required to advise clients of those requirements
• Ability to handle multi-cultural sometimes multi-lingual clientele
• English fluent: written and verbal
• Superior written and verbal communication skills (in person and on phone)
• Customer focused and service oriented
• Problem solver
• Results-driven
• Adaptable and motivated to learn
• Influence and diplomacy
• Proficiency in technology to research options and to complete process requirements

Carlson Wagonlit Travel

Job Requirements

*Experience in the travel industry in a similar position or in a customer service centerProven ability to create international travel arrangements including air, hotel and ground transportation (at least 80% of transactions will be multi-segment, multi-destination international itineraries)Understanding and expertise in international travel requirements, i.e. visas, passports and immunization requirements; excellent communication skills and follow through required to advise clients of those requirementsAbility to handle multi-cultural sometimes multi-lingual clienteleEnglish fluent: written and verbalSuperior written and verbal communication skills (in person and on phone)Customer focused and service orientedProblem solver Results-drivenAdaptable and motivated to learn Influence and diplomacyProficiency in technology to research options and to complete process requirements
Country: USA, State: Minnesota, City: Saint Paul, Company: Carlson Wagonlit Travel.