Customer Service Rep. at Plymouth

Job Description

Job Classification: Contract DUTIES & RESPONSIBILITIES- Supports outsource contact center personnel with tools, process and information to drive customer satisfaction. - Responds to consumer escalated phone, e-mails, letters, and faxes to resolve issues.- Using metrics to facilitate improvements in consumer satisfaction - Accountable for follow-up with customers to assure problems/issues receive a response or resolution.- Acts as a liaison and problem solver between client dealers, Technical Service Representatives and consumers to resolve issues. - Contribute to consumer self-help content management, structure and organization; providing a consistent method for Polaris internal departments to provide pertinent consumer information. - Manage the content displayed on the corporate public consumer websites and outsource call center personnel to ensure an accurate display of information, content is appropriate for consumer needs, and content is displayed in a user-friendly manner. Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Dont put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

Job Requirements

• Customer Service-Uncategorized, AUTOMOTIVE EXPERIENCE, POWERSPORTS EXPERIENCE

Country: USA, State: Minnesota, City: Plymouth, Company: Aerotek.