Field Service Technician at Minnetonka

Job Description

1.Initial product training completed with the skills to service color and black-and-white multifunction systems, must pass with a score of 80% or higher2.Accountable for providing service to COTG customers based on assigned equipment and/or territory3.Performs full range of maintenance on assigned products; including technical diagnostics, break/fix, installation and removal and customer call assistance4.Manage call activity; perform associated administrative requirements5.Must fill out paperwork properly and accurately, including, but not limited to, the following: monthly expense reports, warranty items, service histories, customer service orders, and parts requisition forms6.Adhere to proper escalation procedures to resolve customer issues7.Responsible for assigned company assets (i.e. parts, tools, communication and computing devices)8.Provide customer training on assigned products in accordance with current field procedures

Job Requirements

1.Associates degree in electronics or equivalent experience2.A+ certification is a plus3.Previous technical experience preferred but not required4.Valid drivers license and minimum levels of auto insurance coverage 
Country: USA, State: Minnesota, City: Minnetonka, Company: Minnesota Office Technology Group.