IOD Remote Coding Operations Manager at Saint Paul

Job Description

IOD Remote Coding Operations Manager

IOD’s people, process and technology give healthcare organizations an HIM edge. If you share our commitment to providing service that is second-to-none, we invite you to join our team of more than 1,500 HIM specialists, healthcare veterans and thought-leaders nationwide. If you are passionate about what you do, then you belong with the leading provider of full suite HIM solutions. IODs Coding/HIM Consulting/EMR Abstraction Division is looking for HIM professionals to join our rapidly growing team!

We are currently hiringa Remote Coding Operations Managerforfull-time employment.

JOB FUNCTION:
Reporting directly to the Director, Coding Operations, the Coding Operations Manager is responsible for the day-to-day operations, productivity, quality, ICD-10 education completion, employee management and development, and clients within a specific client group or geography of clients.

ESSENTIAL FUNCTIONS:

• Billable Coding Function 80%
• Training and Development of professional auditing staff 15%
  • Ensures direct reports maintain established customer service standards.
  • Maintains all coding consultants at 100% productivity level.
  • Assists in the development of site specific baseline productivity standards utilizing Overlook reports to manage coder productivity.
  • Provide feedback and mentoring as needed to achieve productivity standards.
  • Maintains Quality Standards of 95% or better within the assigned specific client group/geographic area.
  • Uses Overlook to monitor quality, provide constructive feedback to employees regarding quality issues as needed and assist Director of Operations with developing a performance improvement plan for underperforming employees to achieve company quality standards.
  • Responsible for the implementation, compliance and tracking of ICD-10 internal training to internal coding staff.
  • Keeps the Director, Coding Operations informed if any coder is not complying or underperforming during established training milestones.
  • Assists site supervisors with questions they might have about a client and their facility specific guidelines.
  • Oversees and monitors customer facility operations.
  • Works with Site Supervisors and staff to achieve desired results on tasks performed and accuracy.
  • Drives quality assurance and performance improvement as needed.
  • Attends meetings with Director, Operations as requested.
  • Manages Site Supervisors and coding staff within client group/geographical area.
  • Performs scheduled billable activities as assigned according to schedule.
• Client Management 5%
  • Maintains customer retention and satisfaction.
  • Is responsive to customer needs, anticipates problems and takes action to resolve them before they develop into significant customer issues/dissatisfaction.
  • Keeps the Director, Coding Operations informed of customer issues.
  • Responds to customer concerns in a timely and professional manner.
  • Escalates customer issues/concerns/problems in a pro-active and timely manner to the Director, Coding Operations to resolve client issues.
  • Reacts to Site Supervisor daily status reports.
  • Informs Director, Coding Operations of new business opportunities with existing customers and provides input that will assist sales and others as appropriate to pursue and close such opportunities.
  • Collaborates with Director, Coding Operations and/or Vice President, Clinical Operations as needed.
  • Coordinates new account start up in conjunction with Director, Coding Operations.

ADDITIONAL JOB COMPONENTS

• Reports to work as scheduled.
• Complies with all IOD Policies, specifically, attendance and punctuality.
• Typically, works remotely accessing work related projects and tasks via VPN access.
• Performs other duties as assigned.

Job Requirements

IOD Remote Coding Operations Manager

QUALIFICATIONS

• Associate or Bachelor degree from an AHIMA certified HIM Program or Nursing Program.
• At least 5 years management or supervisory experience in a hospital setting
• CCS withat least 5 years of coding experience.
• Excellent interpersonal and organizational skills required.
• Previous medical record experience required.
• Excellent client and customer relations skills required.
• Must have access to reliable transportation and a valid driver’s license with a satisfactory driving record.
• Experience with Microsoft Office Suite applications (Word, Excel, and Outlook) preferred.
• Must be ambitious, accountable, flexible and mature and must conduct themselves professionally at all times.
• Must communicate effectively at all levels inside and outside of the organization and express ideas and information clearly and concisely, in both verbal and written form

WE OFFER EXCELLENT BENEFITS INCLUDING:

• Full Medical, Dental and Vision Plan
• Free CE credits – Minimum of 12 per year
• Referral bonus for coding experts
• Short and Long Term Disability
• Competitive Compensation Packages
• Flexible Spending Account
• 120 hours PTO, plus 2 holiday floating PTO days
• 16 hours of education annually
• Tuition Reimbursement
• 6 Paid Holidays
• 401K Savings Plan
• Personal Computer with dual monitors

Country: USA, State: Minnesota, City: Saint Paul, Company: IOD Incorporated.