IT System Analyst - Plymouth, MN at Plymouth

Description:

Position Description:

Performs incident management, service restoration, and/or change verification activities.

Prioritize incidents based on defined ITSM priority definition and guidelines.

Help drive risk prevention, awareness, and team accountability, helping identify and raise awareness for incidents that may breach or may have incorrect Severity levels assigned.

Effectively communicate awareness, issues, alert confirmations and status, to team and other areas.

Utilize documentation, associated topologies, change activity, monitoring tools, and expertise to monitor and validate overall environment health providing higher-level support for support groups with respect to critical applications health.

Perform manual application and portal test to ensure systems are available and functioning. Complete check-out of all critical applications to identity possible business impact.

Utilize HP monitoring tools and any non-HP monitoring tools for troubleshooting and alerting.

Acknowledge, validate, and correlate monitoring alerts. Proactively monitor and trend component/application/product performance and degradation.

Identifies solutions to non-standard requests and problems

Works with minimal guidance; seeks guidance on only the most complex tasks

Translates concepts into practice

Provides explanations and information to others on difficult issues.

Coaches, provides feedback, and guides others.

Acts as a resource for others with less experience

ITIL V3 Foundation Certified

Software skills are needed:

Windows XP, Windows 7, Microsoft Office Suite, Internet Explorer

Qualifications:

Requirements:

Associates Degree or High School Diploma/GED and 2+ years equivalent experience
2+ years IT Operations experience
1+ year IT Customer Service experience, i.e. Assesses and interprets customer needs and requirements
3+ years Solving moderately complex problems and/or conducts moderately complex analyses
1+ year incident management experience, i.e. Drive service restoration, prevention & reporting and documentation of incidents
Must be willing to work rotating shift - 4 days on and 4 days off - day and night shifts - 12 hour shifts
UnitedHealth Group IT provides a diverse and comprehensive array of application design and infrastructure services designed to advance improved health and well-being for our customers, and to benefit UnitedHealth Group employees across the enterprise. Comprised of the Application Services Group, Enterprise Technology Services Group and the IT Business Services Group, UnitedHealth Group IT has over 7,000 internal and external resources across the globe, and offices in California, Connecticut, Minnesota, New Jersey, South Carolina, Wisconsin and India.Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
Country: USA, State: Minnesota, City: Plymouth, Company: UnitedHealth Group.