Delivery Manager - Minneapolis at Minneapolis

Job Description

Ceridian Dayforce is a global product and services company delivering trusted results and transformative Human Capital Management technology.

Our award-winning products and services deliver trusted results to more than 140,000 customers in 52 countries.

Join our Ceridian Dayforce HCM team and be part of a thriving, entrepreneurial division booming with opportunities. Ceridian Dayforce, the leader in Human Capital Management, enables organizations to manage their workforce in a single, end-to-end, SaaS delivered application that streamlines and accelerates processes, improves accuracy, enhances efficiencies and drives business results. Our robust, real-time application was built from the ground up, using the latest technologies, to handle challenging problems in forecasting, scheduling, time and attendance, payroll, benefits, recruiting and more. As an award winning organization, Ceridian Dayforce understands that in order to build a high-performance team, you need to have fun and love your work. Expand your horizons and join a team where passion and performance are at the heart of your workday.

We offer
Comprehensive HCM solutions HR, payroll, tax, workforce management, employee assistance, wellness, talent management, compliance, and more
Award-winning technology Dayforce|HCM, the award-winning HCM application with one employee record, one user experience, zero interfaces

Unique Perks:
Start with 3 weeks vacation
Fast growing entrepreneurial company
Work with the brightest team in the industry
Performance bonuses
Comprehensive benefits plan

Experienced leader providing direction, coaching and counseling to direct reports.Knowledge of Ceridian products and processes, Customer Service, performance metrics and quality assurance within the HR/PR industry. Coaching Responsibilities:

• Provides leadership, coaching, monitoring and support to direct reports
• Provides positive and constructive feedback to employees while placing emphasis on continuous improvements and ownership on the part of the employees
• Adheres to Ceridian process, coaches direct reports on these processes and ensures processes are followed
• Holds frequent development discussions; is aware of each direct reports career goals
• Constructs compelling development plans and executes them; pushes direct reports to take developmental moves
• Helps team and individuals build competence and confidence
• Guides, encourages, supports and instructs employees
• Plans, organizes, supervises and develops staff including but not limited to identifying needs and trends of the department and ensuring client/business expectations are being met
• Ensures business needs are met while balancing employees personal requests
• Develops and motivates team members to reach departmental goals

Client Relationships:

• Ensures clients are provided with the best service by managing, directing, and developing a team that is focused on World-Class service and committed to successfully achieving Ceridians organizationals objectives
• Establishes and maintains effective relationships with customers
• Participate in bi-weekly sponsorship meetings for a portfolio of projects providing support in the mitigation of risks and issues.
• Quickly and accurately identifies customer expectations, and sets project goals with customer needs in mind
• Acts as an ambassador for the Implementation business unit within Ceridian, building relationships and processes that streamline and continuously improve the delivery of integrated solutions.
• Works effectively across business units with Customer Care Leaders to meet our business goals
• Ensures achievement of service level and customer satisfaction goals/objectives and metrics as agreed to within the Implementation organization.
• Involved in resolution of difficult client escalation issues.

Performance Management:

• Sets Performance Management objectives and expectations
• Sets high standards and consistently pushes to achieve quality results
• Observes and tracks performance through monitoring activity based costing data
• Provides performance feedback to employees
• Partners with HR on performance management process and manages performance up to and including termination
• Encourages direct and tough debate but isnt afraid to end it and move on
• Is looked to for direction in a crisis
• Faces adversity head on; Energized by tough challenges
• Relishes leading; takes unpopular stands if necessary
• Can be counted on to think through, develop and deliver on a plan to ensure the successful completion of a given objective
• Steadfastly pushes self and others for desired results.
• Initiates and follows through with action; Pursues goals with focused energy and drive.
• Responds to resistance and setbacks with appropriate measures of perseverance and diligence, or reshapes objectives and desired outcomes to fit circumstances
• Has and can articulate broad knowledge and perspective
• Is future oriented; can paint credible pictures of vision and possibilities; creates breakthrough strategies and plans.

Internal Organizational / Personal Responsibilities:

• Strong organizational, analytical and problem solving skills required. Demonstrated ability to manage multiple competing priorities effectively.
• Works in concert with the resource teams to plan and schedule resources
• Partners with the Implementation Leader to budget and control costs
• May lead or participate in Six Sigma or other process improvement projects within the organization
• Recruits and retains staff
• Partners with HR to ensure team members adhere to Ceridian policies, practices and procedures
• Plans and facilitates team meetings
• Coordinates plans and participates in company-wide events such as year-end kick off and new-hire training.
• Ensures staff is current regarding Ceridian University certifications, IT technology, product upgrades and updates.
• Identifies and participates in training sessions for career development
• Participates in leadership development opportunities
• Sets vital factor goals and motivates team to reach them
• Approve timesheets

Qualifications:

• Bachelors degree or equivalent work experience
• Minimum 5 years of progressive supervisory/management experience in a service delivery industry. Prefer additional work experience in the area of payroll/tax/time & attendance/human resources/benefits/accounting/computer applications/management information systems.
• Minimum 3 years client facing experience with the c-level roles in organizations with complex industries. Experience with multiple industries preferred.
• Proven leadership skills
• Experience developing direct reports
• Effective communication skills
• Excellent customer relations skills
• Proven planning and goal-setting experience for assigned team
• Results oriented
• Achievement focused
• Coaching and mentoring experience
• Proven decision making and problem solving skills
• Change agent

Job Requirements

Implementation

Country: USA, State: Minnesota, City: Minneapolis, Company: Ceridian US.