Guest Services Provider at Minneapolis

Job Description

Several Juut Salonspa locations around the Twin Cities are hiring in Guest Services. 

Please apply at www . juut. com/employ.aspx?positionID=2 

Competitive pay, great product and service discounts, paid time off, beautiful environment, paid training!  Openings are under 24 hours or full time (above 38 hours).

Summary:
 
The main responsibility of this position is to provide outstanding customer service to Juut guests and perform Front Desk duties in accordance with Juut’s performance and service standards. The Guest Service Specialist will start out In Training, and as key tasks and responsibilities are mastered will move through Studio, Senior, and Master levels. Key accountabilities of this position include those tasks listed below combined with ensuring positive, uplifting experiences for all customers, being a resource to guests, artists and therapists, and upholding Juut’s Daymaker philosophy.
 

Job Requirements

Guest Interaction:

• Greet guests upon arrival with the appropriate welcome utilized for new or returning guests.
• Check-in guests, and give salon tour to all new Juut guests, offer add on appointments available following guests scheduled appointment.
• Escort guest to waiting area, hang up coat if necessary, and offer beverage to all guests and Daymaker book to new guests.
• Perform confirmation calls to guests, offer add on service during call.
• Check out guests by ringing service ticket, closing out sale of retail products and/or suggesting fitting products, prebooking next guest appointment, and performing proper goodbye.
• Answer incoming guest calls, book appointments with proper artist or therapist through matchmaking, capture guest data completely and accurately, offer add on appointments and up sell booked appointment.
• Make follow up calls to new guests within 24 hours of their visit to Juut.

 

Retail:

• Stock retail shelves as necessary when product is low, or retail product order is delivered.
• Clean retail shelves on regular basis.
• Responsible for all product knowledge, continuous product education, ability to answer product questions as a resource for the guest.

Facilities:

• Monitor and refill beverage station items, keep area clean and stocked.
• Organize magazines throughout salon to be in order and easily accessible to guests.
• Clean bathrooms and restock supplies and containers.
• Salon cleaning as determined by management.

Other:

• Knowledge of artists at salon location to include services provided, specialties, level etc.
• Ability to reschedule appointments when necessary, block artist time in computer system, distribute gratuities.
• Handle cash to include bank deposits.
• Ability to work during opening and closing hours.
• Attend all training, education, and meetings/huddles as required.
• Assist with possible other duties as assigned.

Country: USA, State: Minnesota, City: Minneapolis, Company: Juut Salonspa.