OPERATIONS LEGAL MANAGER MN ARBITRATION at Saint Louis Park

Job Description

Forthright is an innovator in the design, automation, and management of processing solutions for complex regulatory and legal compliance programs.  Our ability to translate complex regulations into program rules, build workflow systems accordingly, and effectively process high volumes of transactions drive proven results for our clients. 

 

The Opportunity

We have an opening for an Operations Legal Manager for our MN Arbitration Department. We are located in St. Louis Park, MN.  This position will be responsible for providing day to day managerial (and legal) oversight of case coordinator staff and law clerks.  This position is responsible for managing team performance, staff training, answering questions that arise from case handling, and managing and scheduling coverage.  The Manager assists with preparing and managing to the budget, makes process improvement suggestions and changes, and has middle-level outward-facing relationships with key parties, panelists/arbitrators, and program contacts.

 

We are looking for a bright, hard-working, dedicated candidate who wants to be part of our exciting, entrepreneurial team!

 

Duties and Responsibilities

• Manages case coordinator and law clerk staff, including training, work quality and quantity, process improvement, performance management, and team building.
• Manages arbitration programs, including: handling issue escalation; problem solving case specific issues; advising case coordinators and law clerks on handling of case issues; interacting as needed with parties, registrars/registries, arbitrators, or programs; keeps website up to date; makes Rule change suggestions; and recommends system enhancements.
• Works with Director to manage to budget, including projecting filings, watching trends, staffing up/down; utilizes reporting
• Handles day to day legal interactions, including: case issues, subpoena and certification responses, party, registrar, arbitrator and program interactions and law clerk and panelist training.
• Identifies IT issues and system enhancements.  Tests new system changes.
• Performs other duties as assigned.

Job Requirements

• 4 year Bachelor’s Degree
• J.D. (licensed in MN)
• Prior supervisor or management experience preferred.
• Strong proficiency with Microsoft applications, including Excel, Word, PowerPoint and Outlook required

 

Additional Knowledge, Skills and Abilities

• Customer service experience; commitment to quality and service.
• Excellent time management skills.  Attention to detail a must.
• Works well under pressure; drives to results.
• Flexible and adaptable
• Ability to make sound decisions and use good judgment
• Some travel required.

 

We offer competitive salary, 401(k) and comprehensive benefits.  Our St. Louis Park location is off Hwy 394 and Louisiana Avenue on Wayzata Boulevard.  We invite all qualified candidates to apply with resume, cover letter and salary requirements.  Please reference “Operations Legal Manager-02" in the subject line.  Only electronic resumes will be considered.

Country: USA, State: Minnesota, City: Saint Louis Park, Company: Forthright.