LPN Telephonic Interviewer at Eden Prairie

Job Description

Its the new age of independence. And its changing the way we live.
BE PART OF IT.

UNIVITA is dedicated to helping people live and age with independence. By providing a single place to find and manage resources which support independent living, UNIVITA makes it easier to access care and to age safely at home.

This is your opportunity to join an innovative company with a culture that promotes compassion, trust and accountability.

ABOUT THIS OPPORTUNITY In this position, you will perform telephonic interviews for clients who have applied for insurance.

Location:Work From Home (WFH) opportunity (must live in or near Minnesota)

Schedule

• - Full-time afternoon and evening position
• - Work schedule can be Mondays through Fridays (between 1:00 p.m. to 10:30 p.m.) and Saturdays (between 8:00 am to 5:00 pm)
• - Travel: Rarely (see responsibilities below)

Work From Home (WFH) Employees must have high speed internet connectivity and an analog or digital phone line (these expenses are reimbursable by the company).

Home-Based Employees are responsible for providing their own computer, telephone and headset equipment:

• o COMPUTER - SOFTWARE & HARDWARE:
• Operating systems
• Windows XP SP2 or higher, Windows Vista, Windows 7
• Internet Explorer 7or 8 web browser
• Minimum Computer Hardware Requirements
• 1.0 GHz
• 512mb ram
• 100mb of free hard drive space
• Monitor Requirements
• 1680 x 1050 Resolution
• 20 inch or larger monitor is recommended
• Internet connectivity (cable modem, DSL) with a minimum of 1.5mb connection
• Client Anti-Virus and Spyware protection
• o PHONE & HEADSET:
• Analog or Digital phone line
• Phone that has headset connection capabilities

RESPONSIBILITIES

• Conduct telephonic interviews for insurance company applicants in a quiet professional environment without interruptions and/or distractions.
• Receive calls from Customer Service area to complete telephone interviews with long term care applicants.
• When necessary, tactfully refocus applicants who wander off the subject.
• Give concise, accurate documentation on clients health history.
• Maintain quality and productivity with all tasks.
• Complete all interviews in a timely manner, according to department guidelines.
• Use pre-determined follow-up questions needed for a thorough assessment.
• Identify and document health issue flags for underwriters.
• Likely required to attend in-office meetings an average of four hours per month. Travel is at employees own expense.
• Must attend five days of in-office training at Nations CareLink.
• Tactfully refocuses applicants who wander off the subject when appropriate.

Job Requirements

• Current, valid and unrestricted Licensed Practical Nurse (LPN) license
• High School diploma required, Associates degree or Bachelors degree in Business Administration preferred
• Must type at least 40+ words per minute and previous database experience preferred
• Ability to navigate and operate through computer programs and is proficient with MS Office Suite
• Proficient in basic functional math skills
• Ability to perform work accurately and efficiently under deadline pressures
• Previous telephonic experience with both external customers and internal company staff

Univita offers a competitive and complete benefits package.

TO LEARN MORE ABOUT US visit univitahealth.com (EOE/AAE m/f/d/v)

Country: USA, State: Minnesota, City: Eden Prairie, Company: Univita.