Vacancy Identification Number (VIN): 948251
OUR MISSION: To fulfill President Lincolns promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are Americas Veterans.
The position of the Inpatient Medical Support Assistant (MSA) within the Minneapolis VA Health Care System works at the front desk area in the nursing station of the hospital units. Hospital units within our facility include assignments within Extended Care and Rehabilitation (Long Term Care, Transitional Care, Spinal Cord Injury and Polytrauma Units), Primary Care (Acute Medicine Step-down, Medicine Units and ICU), Specialty Care (Acute Surgical Units and ICU), and Mental and Behavioral Health (Psychiatric Unit).
As the center of the communications on the hospital unit, the MSA is responsible for accessing electronic medical records, reading doctors orders for patient treatments, medications and tests, and accurately transcribing those orders and/or relaying those orders to the appropriate patient care provider or department. The MSA is responsible for performing clerical tasks for the nursing stations such as reception, answering the telephone and patient callbox, operating the computer, computer applications and other office machines, assisting patients, visitors and interdisciplinary staff to the unit, filing, coordinating and scheduling patient appointments, tests or procedures, ordering and maintaining office supplies, managing administrative station records, and maintaining patients charts.
Note: The full performance level of this vacancy is GS-5. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-3 to GS-5. The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the grade and step at which the candidate will be placed. The salary is based on the grade and step approved for the selected candidate.
Please note: Qualified preference eligibles will receive appropriate VA employment preference.
PLEASE NOTE! SEE THE “REQUIRED DOCUMENTS” SECTION OF THIS ANNOUNCEMENT FOR A LIST OF REQUIRED DOCUMENTS FOR APPLICATION TO THIS VACANCY.
As a minimum, you must include a resume or CV, VA Form 10-2850c, and other applicable documents as noted. Check the list.
As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/.
Relocation Expenses: Relocation expenses are not authorized for this position.
- KEY REQUIREMENTS
- Must be a U.S. citizen to apply
- Must be proficient in both written and spoken English
- Must pass a pre-employment examination
- Background and/or Security Investigation required
Inpatient Medical Support Assistants perform a variety of duties associated with patient care and treatment on inpatient wards to accomplish MSA responsibilities. Duties include but are not limited to:
o Participates in the creation, completion, distribution and retention of medical record documentation according to facility policies and procedures outlined by several regulating bodies such as the Joint Commission on Accreditation of Health Care Facilities.
o Assembles and maintains medical records during patient hospitalization.
o Records and/or makes computer entries for a variety of complex physician orders involving patient activity, diets, tests, appointments, treatments and medications.
o Records, transcribes and initiates patient movement computer entries appropriate to patient status (inter-ward transfer, switch bed, pass/authorized absence, short stay, misc. clinic, provider entry, treating specialty, discharge type or other).
o Ensures office equipment is in working order; corrects and/or reports failures in a timely manner.
o Perform a variety of reception duties associated with patient care, either in person, over the telephone, patient callbox, e-mail, written messages or other.
o Maintain a neat and clean work area, including desks, countertops and storage.
o Maintain inventory of office supplies, stocks low level supplies in a timely manner.
o Help other MSAs when necessary (i.e. difficult or uncooperative customer, high volume workload, etc.). Maintain and encourage an environment of teamwork and a positive workplace.
o Receive patients, visitors and staff to the unit.
o Interact with representatives from outside agencies when necessary.
o Utilize necessary security methods for protecting confidential patient information such as protecting computer access, requesting identification of unknown individuals presenting to the unit in an attempt to gain patient information.
QUALIFICATIONS REQUIRED:Back to topBASIC REQUIREMENTS:
· Citizenship. Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens.)
· English Language Proficiency. MSAs must be proficient in both spoken and written English
· Experience and/or Education.
1. Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or
2. Education. One year above high school; or
3. Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
Creditable Experience.
(1) Knowledge of Current MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a MSA.
(2) Quality of Experience. Qualifying experience must be at a level comparable to MSA experience at the next lower grade level.
(3) Part-Time Experience. Part-time experience as a MSA is creditable according to its relationship to the full-time workweek. For example, a MSA employed 20 hours a week, or on a 1/2-time basis, would receive 1 full-time workweek of credit for each 2 weeks of service.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.
WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
GRADE DETERMINATIONS:
GS-3 MSA (Entry Level)
Experience or Education: None beyond the basic requirements.
Assignment: This is an entry level MSA position. It is expected that MSAs receive guidance from more experienced staff members and require frequent and direct supervision.
GS-4 MSA (Developmental Level)
Experience or Education: One year of experience in clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or two years of education above high school.
Assignment: This is a developmental level MSA position. It is expected that MSAs receive guidance from more experienced staff members for more difficult tasks and require frequent and direct contact from the assigned lead and/or supervisor. Assignments at this level include but are not limited to: interacting with both internal and external customers; establishing and maintaining medical outpatient and inpatient charts as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. The MSA refers all questions requiring immediate medical attention to appropriate health care team member.
Candidates must demonstrate the KSAs below:
1. Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments.
2. Ability to use various types of office automation equipment and software.
3. Ability to set up, organize, and maintain record systems.
GS-5 MSA (Full Performance Level)
Experience or Education: One year of experience equivalent to the next lower grade level or 4 years of education above high school.
Assignment: This is the full performance level for MSAs. At this level, the MSA performs a full range of duties. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient’s appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).
Candidates must demonstrate the KSAs below:
1. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.
2. Knowledge of basic medical terminology.
3. Ability to make appointments in a clinical setting.
4. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.
5. Ability to communicate effectively and professionally with employees at varying grade.
6. Ability to identify customer’s concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.
References: VA Handbook 5005/53, Part II, Appendix G45, MEDICAL SUPPORT ASSISTANT QUALIFICATION STANDARD, dated June 7, 2012. VA Handbook 5005 at http://www.va.gov/ohrm/joblistings/VAQualStds.doc (also available in the local Human Resources Office) and OPM Group Coverage Qualification Standard for Professional and Scientific Positions at http://www.opm.gov/qualifications/standards/IORs/GS0100/0679.htm.
PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html. All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Physical Requirements: Eligible applicants must be physically and mentally able to perform efficiently the essential functions of the position, with or without reasonable accommodation, without hazard to themselves or others. Depending on the essential duties of a specific position, usable vision, color vision, hearing, or speech may be required. However, in most cases, a specific physical condition or impairment will not automatically disqualify an applicant for appointment. The loss or impairment of a specific function may be compensated for by the satisfactory use of a prosthesis or mechanical aid.
Veterans Preference: When applying for Federal jobs, eligible veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.
Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form. For more information, please review the information for disabled veterans in the application checklist or visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
Country: USA, State: Minnesota, City: Minneapolis, Company: Veterans Affairs, Veterans Health Administration.
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