Outbound Scheduling Coordinator at Woodbury

Job Description

Its the new age of independence. And its changing the way we live.
BE PART OF IT.

UNIVITA is dedicated to helping people live and age with independence. By providing a single place to find and manage resources which support independent living, UNIVITA makes it easier to access care and to age safely at home.

This is your opportunity to join an innovative company with a culture that promotes compassion, trust, and accountability.

ABOUT THIS OPPORTUNITY In this role, you will coordinate the set-up of on-site assessments for the Assessment Services division. You will also supply research information on the services provided by agencies across the country for purposes of care coordination.

Title: Assessment Services Coordinator

Office Location: Woodbury, MN

Schedule:Monday-Friday: 10am to 7pm

RESPONSIBILITIES

• Telephonically coordinate on-site assessments with our network of nurses and agencies.
• Document calls and any action taken regarding on-site referrals and provide appropriate assessments to network assessors via fax.
• Perform the appropriate follow-up for timely return of completed assessments and/or gather completed assessments if missing or illegible pages.
• Provide information regarding providers to the Care Coordinator Supervisors and communicate any problems or delays in set-up/return of assessments.
• Have a clear understanding of the claims process, and assist in maintaining the Claims Network databases.
• Research and negotiate pricing with home care service agencies to ensure the most cost-effective services for customers.

Job Requirements

• High School diploma or equivalent required
• 1+ years office experience required
• 1+ years customer service experience in an office/business environment required
• Must type at least 40 WPM
• Proficient in MS Office including: Word, Excel, and Outlook
• Strong communication skills: in telephonic, verbal, and written forms
• Ability to efficiently learn and operate new computer programs
• Ability to analyze processes and/or implement innovative ideas to improve efficiencies
• Detail-oriented with strong problem-solving, decision-making, active listening, and organizational skills
• Ability to handle confidential information and communicate effectively to customers
• Experience in geriatric healthcare or insurance industry preferred

Univita offers a competitive and complete benefits package.

TO LEARN MORE ABOUT US visit univitahealth.com (EOE/AAE m/f/d/v)

Key Words: Office, Clerical, Customer Service, CS, Data Entry, Telephonic, Coordinator, Assessments

Country: USA, State: Minnesota, City: Woodbury, Company: Univita.