Business Office Manager at Saint Louis Park

Job Description

Business Office Manager

 

In cities, towns and rural areas, Midwest Dental is proud to serve our hometown communities.  Midwest Dental clinical team members serve the dental care needs of patients in Wisconsin, Minnesota, Iowa, Illinois, Kansas and Missouri.  Our Support Center and office support team members provide the dental offices with administrative support for a variety of non-clinical functions so clinical team members can focus on what they do best – providing quality of care!

 

We’re YOUnique.  It’s how we treat each team member. 

 

We are looking for a talented professional to join our team as a Full-time Business Office Manager in our St. Louis Park office.  Business Office Managers work collaboratively with the dental team to make quality patient care a priority.  As a Business Office Manager for Midwest Dental, you will be responsible and accountable for the results of and the day-to-day operations for your assigned office(s).  You will provide work flow direction, practice expectations, and daily follow up to key business drivers.  You are the primary contact and resource for the Doctors in the practice.  Other primary responsibilities include human resources responsibilities relating to staff supervision and performance reviews.  You will provide hands-on support as determined by the daily business needs. 

 

Desired Characteristics

 

All team members are expected to contribute to the success of Midwest Dental by demonstrating our core values of Excellence, Integrity, Accountability, Perseverance, Joy and Teamwork. 

 

More specifically, we believe that successful Business Office Managers must have:

 

• Exceptional customer service skills
• Excellent oral and written communication skills
• Reliability and dependability
• Ability to maintain confidentiality
• Excellent interpersonal skills
• Ability to thrive in a team based environment
• Exceptional organizational skills 
• Ability to display a high degree of professionalism
• Analytical thinking and problem solving skills

 

The primary functions of a Business Office Manager include:

 

• Actively participate in the morning huddle 
• Sets an example of exemplary customer service 
• Greet and assist patients in person and via the telephone
• Update patient charts and patient accounts
• Schedule patient appointments maximizing provider’s schedule
• Collect and record payments from patients
• Explain financial obligations and payment options – encourage patients to apply for CareCredit
• Promote Midwest/Mountain Dental – ask for patient referrals
• Process new patient paperwork
• Create new patient accounts
• Print route slips and schedules for the next day
• Review patient insurance eligibility from managed care list
• Establish and maintain patient call list
• Enforce Standard Operating Procedures and office protocol – report accidents and exposures
• Meet/exceed provider performance and office performance goals – NP’s, recall, $/hr, productivity, and AR
• Submit weekly summary and office projections to Regional Director
• Co-lead monthly staff meetings with doctor(s)
• Assist the recruiting department with tours and meet & greets
• Coordinate doctor transition
• Verify month-end - provider charges and hours
• Staff PTO approval
• Time clock management – clear flags and adjust hours
• Schedule office training – CPR, lunch & learns, etc.
• Coordinate daily staffing per schedules
• Recognize staff accomplishments
• Maintain a neat and professional physical plant indoor/outdoor – coordinate cleaning/service contracts as necessary
• Coordinate office events with the marketing department – GKAS, OCA, Dental Health Month, and other community involvement
• Coordinate long term staffing and LOA coverage
• New employee training
• Recruiting, interviewing, and hiring auxiliary staff
• Document employee performance and inter-office conflict confidentiality
• Employee terminations and discharge
• Conduct employee performance evaluations with doctor(s)
• Follow employment law practices
• Proactive goal setting with office providers
• Ensure doctors meet their contracted hours

Job Requirements

To be successful in the Business Office Manager role, you must have:

 

• Previous customer service experience
• Basic math and computer skills
• General office equipment knowledge
• Ability to work a minimum of a 40 hour, 5 day a week schedule 

 

In addition, priority will be given to candidates who also have:

 

• 2+ years front-desk experience in a medical and/or dental office
• Previous people management experience
• Experience in employee relations and legal parameters/responsibilties 

 

Does this sound like The Experience you want to belong to?  If so, we want to hear from you!  To apply, please click on the Apply Now button on our careers website today!

 

EEO

 

Country: USA, State: Minnesota, City: Saint Louis Park, Company: Midwest Dental.