Customer Account Executive (Billing) at Saint Paul

Job Description

Description:A local leading organization is currently seeking Customer Service Representatives to work in the billing department for a long-term direct hire opportunity. The CSR (billing) role will require individuals to be responsible for answering questions related to customer billing statements and general inquiries, as well as for the resolution of payment concerns. If you meet the qualifications listed below - Apply Now!Responsibilities for the CSR (billing) include but are not limited to the following: Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, andmouse. Elicits and records customer information and inquiries, following prompts from a computerized system. Corrects errors and discrepancies on customers billing statements asnecessary. Demonstrates good oral and written communication skills, with ability to articulate relevant information and directions in an organized and concise manner. Explains billing cycles, processes, and prorateseffectively to ensure that customers understand their statements. Generates copies of billing statements and researches billing history using computerized systems and microfiche when applicable. Facilitates interactions with customers in a way that is in accordance with the Companys service strategy. Establishes rapport and promotes effective relationships. Demonstrates awareness of company policies and procedures while applying sound judgment, when necessary. Attempts to collect delinquent account balances. Prepares work orders accurately; processes payments and enters credit card information accurately. Promotes and recommends products and services based on a logical relationship to the customers needs and interests, delivering the Comcast Quality Experience (CQE). Enters and confirms sales when appropriate. Maintains and coordinates interdepartmental communications as they apply to customer problem resolution. Supports other lines of business as call volume dictates. Must be able to work in a fast-paced, often high-pressure environment, with proven ability to maintain composure in stressful situations and manage and diffuse angry or upset customers. Achieves overall call center performance goals, while impacting the business goals of the organization. Consistently meets or exceeds established goals and performance metrics. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Attends training as required. Regular, consistent and punctual attendance. Must be able to work Other duties and responsibilities as assigned.Candidates must meet the following requirements for consideration: HS Education or Equivalent At least 1 year of Customer Service (ideally call center) experienceWe have openings immediate openings as the company is actively conducting interviews right away!Pay for this position is $11.65/hr plus commission. This is a permanent, direct hire opportunity. Click on Apply Now to be considered for this position or any other customer service related opportunities with Adecco.

Job Requirements

 
Country: USA, State: Minnesota, City: Saint Paul, Company: Adecco.