Customer Service Representative / Call Center at Saint Paul

Job Description

Northwest Respiratory Services is seeking candidates for our fast-paced Inbound Call Center/Customer Service Department

Customer Service duties include:

-Handling high volume telephone and faxed orders for medical oxygen and related respiratory supplies

-Data entry of customer demographics, physicians orders and equipment

-Provide over the phone customer assistance with equipment troubleshooting and/or problem resolution

-Communicate daily with 19 different branch locations regarding customer information and orders

-Work collaboratively with other customer service representatives to ensure best practices are shared and the workload is completed.

This is a full-time (32+ hours/week) position with minimal overtime required, and eligible for our entire benefits package (this position may have the potential to convert to a 40-hour/week position in the future). Work schedule is generally Monday through Friday (4 or 5 days, 8-hour shifts) with some occasional required weekends.

Interested applicants meeting all requirements are encouraged to apply on our website for immediate consideration:

WWW.NWRESPIRATORY.COM

Job ID: 01-CSR.0813

Northwest Respiratory Services

716 Prior Ave N

St. Paul MN 55104

EOE/AA

Job Requirements

Requirements include good organizational skills, accurate typing skills, high attention to detail and the ability to multi-task.

*Must possess a high school diploma or equivalent

*Previous customer service experience

*Excellent phone skills

*Effective and timely conflict resolution skills

*Experience working in a Windows environment (40+ WPM)

Preferred Skills: Previous medical experience/knowledge preferred, but not required. Previous experience with Brightree software is a plus, but not required.

Country: USA, State: Minnesota, City: Saint Paul, Company: Northwest Respiratory Services.