District Leader - Slidell/Covington/Hammond, LA at Minneapolis

Job Description

Overview

The District Leader is responsible for the operations, guest experience, team development and overall performance of the approximately 4 salons as well as the home salon that they directly supervise. Their major function is to lead the results, team and the guest experience in their salons. They should lead by example and will spend approximately 80% of their time behind the chair performing service while they coach and develop their team. Make operational decisions as if they are a business owner.

Qualifications

• Valid current cosmetology license, to include a manager license as required by local (or state/provincial) cosmetology regulations.
• Previous management experience
• Strong technical skills
• Ability to work a minimum of 35 hours per week on a flexible schedule, including nights and weekends. Occasional overtime and overnight travel may be required. Position may require working alone in the salon.
• Ability to travel between salons on a daily basis.
• Ability to work behind the chair for up to 6 to 8 hours per day.
• Ability to coach and model exceptional guest service and consistently perform quality services.
• Team player with strong leadership qualities. Ability to multi-task and work at a fast pace while demonstrating good judgment and time management skills.
• Communicate effectively with salon team, peers, supervisors and guests.
• Strong training and presentation skills
• Ability to read and analyze various salon reports.
• Basic reading, writing, math and computer skills required.
• Valid drivers license and be insurable for motor vehicle use.

Preferred experience:

• Previous multi-unit experience or comparable experience

Capabilities:

• Demonstrate ability to run a profitable business
• Team-building skills
• Demonstrate positive attitude
• Exercise good judgment
• Lead and drive change
• Deliver an excellent guest experience
• Understand guest needs and trends
• Demonstrate accountability, dependability and ethics
• Travel to salons, meetings, training sessions

Essential Functions

Manage from the Floor:

• Travel to each salon in their responsibility for one full day every 2 weeks.
• Lead by example by working behind the chair approximately 80% of the time while training and coaching their team.
• Ensure visibility within the salon by coaching the team while on the floor. Lead and mentor the team by example.
• Demonstrate strong hair cutting and styling technical ability. Ensure technical knowledge and skills are kept up-to-date.
• Achieve personal productivity standard.

Development of the Team:

• Recruit and train salon leaders and stylists. Ensure that open positions are filled quickly with the best talent and that the team is on-boarded and receives coaching and training to continuously improve their skills and service.
• Ensure a high level of employee satisfaction through strong leadership with the objective of retaining the best talent.
• Coach and communicate with salon leaders to develop stylists for promotion to salon leader positions.
• Develop Salon Leaders for promotion to District Leader positions.
• Ensure that performance management is executed through recognition and coaching. Document important conversations. Measure performance and provide coaching as necessary. Terminate non-performing salon leaders and other staff as needed.
• Ensure that technical training is provided as necessary to increase performance and guest satisfaction.

Profit and Loss (P&L) Responsibility:

• Achieve sales, contribution and expense goals in all salons they supervise.
• Train salon leaders on P&L responsibilities.
• Utilize management information tools and analyze financial reports to identify and address trends and issues in salon performance.

Merchandising:

• Ensure that salons are visually set following company direction and that promotional displays are coordinated and executed.
• Ensure that merchandise is replenished and that inventory is managed through cycle counts. Coach salon leaders on these responsibilities for their salons.

Guest Experience:

• Maximize employee hours through schedule optimization. Schedule to the needs of the business to ensure the highest level of guest satisfaction, sales performance and expense management.
• Coach to the Moments of Truth service expectation. Ensure the highest level of guest satisfaction.
• Handle and resolve guest concerns and issues as needed.

Salon Experience/Administrative Tasks:

• Ensure the cleanliness of the salon and that the salon complies with all applicable state and local sanitation rules.
• Enforce and promote all corporate policies, procedures and work rules.
• Ensure closing procedures are adhered to and daily bank deposits are made.
• Ensure the assets of each of their salons are protected and that loss prevention policies are adhered to.
• Perform and delegate a variety of tasks related to salon operations, including but not limited to: answering telephones, stocking shelves, taking cycle counts/inventory, and other duties as assigned.
• Ensure all staff licenses are current, valid and posted as required.
• Ensure all items required by state and federal law are posted in salon as directed by company.
• Maintain and uphold safety standards by identifying and correcting conditions that affect salon safety.
• Ensure salons are open for all posted hours covering any employees shifts, if necessary.
• Assist with salon openings and closings as needed.

Physical Requirements and Work Environment

• Frequent lifting up to 10 lbs. to pick up bottles of product needed to perform hair services and stock retail shelves. Occasional lifting 10-25 lbs. to assist unloading monthly shipment of products.
• Continuously perform hair services and perform other job-related functions throughout each work shift.
• Greet guests at the front of the salon, escort them back to the styling chair and to and from the shampoo area and escort them back to the front of the salon once the services are completed.
• Retrieve supplies needed to perform services from various areas of the salon.
• Continuous repetitive movement with fingers, hands, wrists and arms, including but not necessarily limited to using scissors to cut hair, rolling hair in rods to perform perm services, vigorous movement to massage/shampoo guests hair, twisting wrists to blow dry and style hair with various irons.
• Continuous grasping of guests hair, blow dryer, curling iron, combs, and hair coloring brushes in order to perform services.
• Continuous reaching, alternating between shoulder level and above-shoulder-level height to perform services, stock shelves, retrieve product/supplies from cupboards and shelves.
• Frequent twisting and bending to shampoo guests hair, frequent twisting to reach for tools while guest is seated in styling chair and sweep hair off the floor after service.
• Occasional pushing and pulling to move styling chair.
• Continuous exposure to various chemicals and fragrances used in performing services and styling hair, including but not limited to permanent solutions, straightening solutions, shampoos, conditioners, hair spray and guest perfume.
• Occasional climbing of ladder/stepstool to stock shelves, retrieve products, change bi-monthly collateral, and maintain salon.
• Visual observation of guests hair, including close vision, color vision and the ability to adjust focus.
• Ability to communicate with guests regarding services offered and requested and regarding guest needs and desires with regard to such services.
• Ability to drive between salons on a daily basis.

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Job Requirements

 
Country: USA, State: Minnesota, City: Minneapolis, Company: Regis Corporation.