French Canadian Client Support Specialist at Roseau

Job Description

Job Summary:

The Client Support team provides post-sales support for sales teams; this role will support Canadian operations, primarily in Quebec.  We are responsible for client trainings, performance monitoring, technical troubleshooting, and performance reviews.  We also partner with our sales teams to look for additional product opportunities.

Major Responsibilities/Activities:

• Provide website and product usage training to existing clients
• Provide feedback to clients to help increase ROI
• Work with sales force to build and maintain positive client relations
• Assist sales force in identifying up-sell opportunities and uncover client initiatives
• Evaluate products purchased to ensure clients receive sufficient ROI through interpreting Business Intelligence reports / portals and coaching clients on improvement suggestions
• Educate clients on how to use products to their maximum benefit, encourage product usage/consumption, and promote additional products that will benefit the customer
• Client engagement audits through B2B customer lifecycle reviews
• Provide updates to the CRM (Client Relationship Management) database as required
• Maintain the highest degree of customer satisfaction of both internal and external clients by ensuring timely response to their requests
• Troubleshoot any technical issues experienced by the client and ensure quick resolution
• Gain industry and client specific knowledge to aid the sales rep in product pitches

Job Requirements

Job Requirements:

• Bachelor’s Degree in Business or related field
• Must be fluent in verbal and written Canadian French
• Account management, technical training or equivalent background preferred
• Minimum 2 Years Customer Service experience
• Proficient in Microsoft Office products especially Excel, Outlook, and Powerpoint
• Experience with SalesForce.com or similar CRM system
• Experience with ClearSlide or similar webinar software
• Experience with Applicant Tracking systems or Human Resource Information Management Systems such as Taleo, Bullhorn, Kenexa, et al.

 

Additional Knowledge, Skills, and Abilities:

• Able to work flexible hours
• Able to receive and utilize constructive feedback
• Excellent written and verbal communication skills including communication via phone, email, and presentation
• Able to prioritize and manage time effectively
• Attention to detail
• Experience presenting in front of groups of people

 

Country: USA, State: Minnesota, City: Roseau, Company: CareerBuilder-US.